PAST EXPERIENCE

What I’ve Done

October 2019 - Present

CUSTOMER SUPPORT ANALYST, FHP/CVE VIA CORNERSTONE SOFTWARE SERVICES

Level 2 and 3 Desktop and mobile terminal support for ~2000 FHP and CVE troopers as well as ~1800 non-Sworn support staff, in a team of 5 contractors. Maintained maximum possible uptime of systems in a highly mobile environment to maximize security and safety of Sworn members while out in the field.

May 2014 - Present

FREELANCE IT SUPPORT AND CONSULTATION

Financial management, Equipment maintenance, advertising, IT support, IT Consulting, & Hardware Installation for a handful of local companies.

April 2019 - March 2020

SALES ASSOCIATE, CONSUMER DEMONSTRATION SERVICES

Served and demonstrated products efficiently to more than 250 clients per day. Used customer service skills and effective time management to run specialty events during high activity hours to serve upwards of 1500 customers a per day.